A little help, when you need it.
Get help with recording, your family archive, exports or a privacy request. Tell us what happened and which page or app screen you were using.
Send a support request
Your request goes to the private FamilyRetold support inbox. Include the page and what happened. Please leave out private links, recordings and passwords.
Microphone or transcript trouble?
Choose Record, then allow microphone access when your device asks. In the web studio, Safari or Chrome over HTTPS is recommended. If browser transcription is unavailable, keep the audio and type or review the words before saving. The native app keeps original audio. You can choose Transcribe on this iPhone where Apple’s on-device recognizer supports your language, then review its draft before using it.
Connecting your iPhone
In FamilyRetold, choose Connect family archive. Sign in as the archive owner in the browser, check that both screens show the same code, and choose an archive. You can disconnect the device in website Settings. Choose which stories to send or download; the app does not silently overwrite another person’s edits.
Keeping a copy
Export local stories before removing the app. On the website, use Invite & export for a portable archive backup, or Book preview for a PDF. Large archives may require downloading original media individually. Keep another copy of irreplaceable recordings and photographs.
Books and payments
You can create a digital book and save a PDF. FamilyRetold does not currently collect payments, place hardcover print orders or schedule automated calls.